Return And Refund Policy

CLASSY CUT — RETURN & REFUND POLICY

PART A — RETURN POLICY

1. Overview

This Return Policy forms an integral part of Classy Cut's Terms of Use and is subject to amendment from time to time. The full details of our return windows are available on our Website under the following sections:

  • "30 Day Returns" — applicable to all orders placed within India
  • "15 Day Returns" — applicable to all international orders

2. Return Eligibility and Documentation

All return requests must be accompanied by:

  • The original product in its unaltered condition;
  • All documents and certificates provided at the time of purchase; and
  • The original diamond grading report or certificate, where applicable.

Classy Cut reserves the right, at its sole discretion, to decline any return request that is not accompanied by the original product and all required documentation.

3. Non-Returnable Items

Custom-made and personalised jewellery is strictly non-returnable and non-refundable. Any product that has been customised — including modifications to metal type, stone selection, or design — shall not be eligible for return or refund under any circumstances.

4. Return Shipping and Associated Costs

Customers are solely responsible for all costs associated with the return process, including but not limited to:

  • Return shipping charges;
  • Applicable taxes and duties; and
  • Any other fees incurred during transit.

Classy Cut shall not reimburse any shipping costs, taxes, or duties incurred during the return process. Classy Cut further reserves the right to designate or change the return delivery address at its discretion.

5. Return Queries and Customer Support

For any return-related queries, customers may reach our Customer Service team through the following channels:

We endeavour to respond to all queries within 24 hours of receipt.

PART B — REFUND POLICY

6. Refund Initiation

The refund process will be initiated solely after the returned product has been received by Classy Cut and successfully assessed and verified by our Quality Assurance team. Classy Cut may require written confirmation from the customer prior to initiating the refund.

7. Refund Deduction

A deduction of 20% of the product value will be applied to all eligible refunds. This deduction accounts for handling, assessment, and administrative costs associated with the return.

8. Non-Reimbursable Costs

All charges incurred during the return process — including shipping fees, duties, and taxes — are the sole responsibility of the customer and will not be reimbursed or offset against the refund amount.

9. Refund Processing Timeline

Refunds will be processed following the satisfactory completion of all assessment and verification procedures. Please note that this process may take up to 60 days from the date of receipt of the returned product at our facility.

10. Disputes Regarding Refund Amount

In the event of any disagreement regarding the refund amount determined by Classy Cut, the product will be returned to the customer at their own cost. All shipping charges, duties, and taxes associated with re-delivery shall be borne entirely by the customer.

11. Final Authority

Classy Cut reserves the sole and final right to determine the refund amount applicable to any return. By completing a purchase on classycutsstones.com, the customer expressly acknowledges and agrees to be bound by the terms of this Return and Refund Policy. No legal claims shall be entertained with respect to the refund amount as determined by Classy Cut.

For further assistance, please contact us at connect@classycutsstones.com or call +91 85915 55298.

This Return and Refund Policy was last reviewed and updated on May 4, 2026.